Cancellation & Return Policy

Effective Date: October 15, 2026

Website: Armstrongcarwashdetailing.com

Contact: support@armstrongcarwashdetailing.com

At Armstrong Car Wash & Detailing, we aim to provide exceptional service and quality products. Please review our complete Cancellation, Return, and Refund Policy prior to booking services or placing an order on Armstrongcarwashdetailing.com.

1. Appointment & Service Cancellations

  • 24-Hour Cancellation Notice: We request at least 24 hours’ notice prior to your scheduled detailing appointment to cancel or reschedule without penalty.

  • Late Cancellations & No-Shows: Appointments canceled with less than 24 hours’ notice, or instances where a customer is a no-show, may be subject to a cancellation fee equal to 25% of the estimated service total.

  • Custom & Specialty Detailing Services: Custom packages, ceramic coating prep, fleet bookings, or multi-day detailing projects where deposit payments or signed agreements are required cannot be canceled or refunded once work or dedicated scheduling preparation has begun.

2. Product Orders & General Return Policy

For car care products, equipment, or accessories purchased via Armstrongcarwashdetailing.com:

  • 30-Day Return Window: Eligible, non-custom products may be returned within 30 days of purchase.

  • Condition of Items: Returned items must be new, unused, unopened, and in original manufacturer packaging. Used products or opened liquid chemicals/cleaners cannot be returned.

  • Restocking Fee: All approved product returns are subject to a 20% to 30% restocking fee to cover inspection, processing, and administrative expenses.

  • Shipping Charges: Original shipping fees are non-refundable. Customers are responsible for all return shipping costs.

3. Return Merchandise Authorization (RMA) Requirement

  1. Obtain an RMA: Before sending any package back, you must email support@armstrongcarwashdetailing.com with a copy of your receipt and the reason for the return.

  2. Package Labeling: Once approved, an RMA Number (Return Merchandise Authorization) and ship-back address will be issued. The RMA number and order number must be prominently displayed on the outside of all returning shipping boxes.

  3. Refusal: Any package returned without a visible RMA number will be refused and returned at the buyer's expense.

4. Non-Returnable & Non-Cancellable Items

The following items and services are strictly non-returnable and non-cancellable once ordered or rendered:

  • Completed Car Wash & Detailing Services: Once a detailing or washing service has been completed, services are non-refundable.

  • Chemicals & Liquids: Opened or used detail sprays, soaps, ceramic coatings, polishes, or cleaners.

  • Custom Orders: Custom-cut mats, specialty vehicle wraps, custom graphics, or specially ordered equipment once payment is received or production has started.

  • Gift Cards & Promotional Vouchers.

5. Damaged, Missing, or Defective Goods

  • Immediate Inspection: Customers must inspect all physical merchandise upon receipt.

  • Reporting Window: Any damaged or missing items must be reported to support@armstrongcarwashdetailing.com within 72 hours of delivery.

  • Carrier Receipts: If shipping via freight or carrier parcel, note any outer carton damage on the delivery receipt prior to accepting the shipment.